Welcome to Pont Tyweli Glmaping Limited! We are really excited that you are considering a stay with us in beautiful South West Wales. Your privacy is really important to us, so here's is everything you need to know about how we handle your personal information.

 

What information do we collect and how do we use it?

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When you book a stay, ask us questions, register for information or just browse our site, we collect your personal information, including your:

• Contact Details: Like your name, title, email address and phone number to keep in touch and communicate with you about your stay.

• Booking Information: Dates, preferences, and any special requests to manage your booking and make sure you have the best trip, as well as any feedback and survey responses on your stay with us.

• Payment Details: To process your booking.

• Marketing Preferences: To allow us to send you information about our offers (but only if you want to receive these emails).

• Usage Data: Information about how you use our website, such as your IP address, browser type, and pages visited which we collect to improve our website, services, marketing or customer relationships.

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We will only handle your personal information where we have a legal basis for it. For example, we may handle for personal information on one or more of the following legal bases:

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• To perform a contract with you, such as a contract we have with you governing your stay with us.

• To pursue our legitimate interests where necessary to conduct our business, for example to prevent fraud and enable us to give you the best and most secure guest experience. We make sure we consider and balance any potential impact on you and your rights before we process your personal information for our legitimate interests.

• Where we have your consent to use your personal information for a specified purpose, for example if you subscribe to our marketing emails.

• To comply with our legal obligations, such as maintaining a record of your booking information to comply our local planning requirements.

 

How do we share or transfer your information?

 

We may share your personal information where necessary, including with:

 

• With our service providers, including companies that help us process payments or manage bookings.

• With legal authorities or our legal advisers, if required by law or to protect our rights.

• With third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

 

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

 

Whenever we transfer your personal information out of the UK to service providers, we ensure a similar degree of protection is afforded to it by transferring to countries that have been deemed by the UK to provide an adequate level of protection for personal data, or ensuring to use specific standard contractual terms approved for use in the UK which give the transferred personal information the same protection as it has in the UK. 

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How to we keep your personal information safe?

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We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

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How long will we keep your personal information for?

 

We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

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To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

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What are your privacy rights?

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You have the right to:

• Access the personal information we hold about you. You can receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

• Request corrections to your personal information. You can have incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.

• Request deletion of your personal information. You can ask us to delete or remove personal information where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons.

• Object to the processing of your personal information. This applies where we rely on a legitimate interest as the legal basis to use of your information. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object. You can also ask to opt-out of our marketing emails at any time.

• Request transfer of your personal information, including to a third party. We’d make this transfer in a structured, commonly used, machine-readable format. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw your consent to process your personal information. This only applies where we rely on your consent as the legal basis for handle your information and will not affect the lawfulness of any processing carried out before withdrawing consent. Please note that we may not be able to provide certain services to you if you do withdraw your consent.

• Request restriction of processing of your personal information. You can ask us to suspend the processing of your personal information in certain circumstances.

 

Please contact us if you’d like to exercise any of these rights. You have the right to make a complaint to the UK regulator (the ICO) for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 

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What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how visitors use the site, so everything works smoothly.

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What do we use cookies for?

We use cookies to:

• Make sure our website works properly;

• Remember your preferences (such as language or settings);

• Understand how visitors use our site, so we can improve it;

• Help us see which pages are most popular and what’s working well.​

We don’t use cookies to identify you personally, and we never sell your data. To adjust how cookies work on your device, you should adjust your own web settings for this.

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What cookies are on our website?

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• Googlemaps ​

• Wix CMS

• Ucentrix

• Glampmanger 

 

Contact Us

 

Got questions or concerns about your privacy? Reach out to us at ponttyweliglamping@gmail.com.

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Thanks for trusting us with your personal information. We can't wait to welcome you to our glamping site!

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Last updated: November 2024